Implementation Representative -Silicon Valley - SJ


Project Management

  • Provides New Client Setup and Sales Rep with a Paycom Project Plan to collect outstanding data for each client(s)
  • Reviews and confirms all required data for setup packet and checklist are collected for each client(s) prior to sending to New Client Setup
  • Promptly collects necessary YTD Data in accordance with NCS standards and deadlines
  • Submits all sensitive data to New Client Setup in accordance to Paycom Security Standards
  • Assists with collection of remaining documentation and questions needed from NCS prior to client processing payroll.
  • Coordinates with client to collect setup documentation of all applicable Human Capital Management products


  • Utilizes the Paycom Project Plan to conduct setup and trainings for all Human Capital Management products per client(s)
  • Promotes the use of Paycom Human Capital Management products through training on site or via web meeting(s)

Payroll Submission

  • Identifies which clients are scheduled to process 1st payroll and manage processing their payroll in accordance to New Client Setup submission deadlines
  • Ability to process complex payrolls with little or no assistance
  • Ensures client notes and issues are documented within Paycom Client Intelligence (PCI)


  • Monitors all communication channels but not limited to e-mail and voicemail notifications providing responsiveness
  • Ability to answer complex questions with little or no assistance
  • Insures proper telephone etiquette by paying attention to the correct posture, inflection, courtesy, tone, understandability, and rate of speech
  • Communicate effectively with clients and colleagues to establish cordial/effecting working relationships
  • Effectively makes independent decisions on problem resolution that are consistent with Paycoms policies and procedures
  • Assumes responsibility for establishing and maintaining effective communication and coordination with Paycom personnel and management
  • Keeps management informed of area activities and of any significant client problems
  • Frequently demonstrates initiative by constantly looking for and recommending ways to improve the TSR role
  • Attends and participates in meetings as required
  • Always maintains a positive attitude with all Paycom personnel and management
  • Adheres to all policies of Paycom including those outlined in the Paycom Employee Handbook


  • Bachelors Degree required


  • Ability to manage multiple tasks while maintaining organization and timely completion of tasks/projects.
  • Must be detail oriented and have a record of low error levels.
  • Demonstrates proficiency with computers, specifically in Advance Excel, GoTo Meeting, and Internet search techniques.
  • Professional appearance and demeanor.
  • Ability to work within all levels of an organization.
  • Superior interpersonal skills with the ability to work with various departments both inside the company and with clients.
  • Ability to communicate effectively in both oral and written form.
  • Self-directed with the ability to work with little supervision.
  • Flexible and cooperative in fulfilling all obligations.
  • Satisfactory references from employers and/or professional peers.

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